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Frequently Asked Questions

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""Triple Crown has made training a pleasure. The trainers are adept in both canine behavior problems, as well as owner behavior problems. The trainers not only explain how the dog should be handled, but why and the result if handled improperly. If a problem occurs during training, the trainers patiently guide you in an alternate approach that will solve the problem. This information has proved invaluable when working with my dog. ""

~Eileen Stewart

Online Shopping FAQ

How do I place an order online?
I don?t feel comfortable giving my credit card information over the Internet... .how can I place an order?
What methods of payment will you accept?
What happens after I place an order?
How do I find out the status of my order?
Can I cancel my order?
Why isn?t your web site working with my browser?
Do you sell wholesale?
Do you accept international orders?
What is a shopping cart?
How do I add items to my shopping cart?
I can't add items to my shopping cart.
How do I review the items I've selected for purchase?
How do I submit my payment and shipping information?
How do I know that my transaction is secure and that my information won't be shared with third parties?
How much do you charge for shipping/handling?
Is my order subject to state sales tax?
What is your return policy?
How can I check the status of my order?
Is ordering online safe?
Is your site secure?

PRIVACY

Will you share my personal information with other companies?

Boarding FAQ

Should I bring my own dog food?
What vaccinations are required?
How early should I make my reservation?
Will my dog get exercised everyday?
What should I bring with my dog?
What is Triple Crown's standard of care?

Training FAQ

Why should I train my dog?
What training method does Triple Crown use?
How long will it take to train my dog?
When should I begin training my dog?
Is my dog too old to be trained?
How do I solve my dog's behavior problems?

Event Center FAQ

What type of dog shows do you have at Triple Crown?
Is there a fee to watch?
Can I bring my own dog to watch the events with me?
How do I compete in these events?
When do you hold events?
Where can I stay if I attend an event?

Online Shopping FAQ

How do I place an order online?

Go to Products, click on the product(s) you want and then click on "Add To Cart". Continue this process until you are ready to check out. You do not have to register when purchasing through our site but it will make it easier for future visits. [To register, click on Log In and complete the info requested.] Be sure and have your credit card ready. We accept VISA and Mastercard. We will ship your order within on business day.

I don?t feel comfortable giving my credit card information over the Internet... .how can I place an order?

We will always protect your sensitive information as if it was our own. Our security technology is the latest available and provides very good security tested every day against intrusion by DigiCert.

If you are still unsure about giving out your credit card information online, please contact us. Give us your phone number and a time of day when we can reach you. We will help you with your order over the phone.

Feel Free to call Tirple Crown at 877-823-7847 (toll free) or 512-759-2275x1100 (Austin, Texas)

Question:	What methods of payment will you accept?
Answer:	Triple Crown accepts Visa or MasterCard for online orders.

Question:	What happens after I place an order?
Answer:	After you complete your order on our web site, you will see a "Thank You" page which will provide an online order confirmation number. You should print this confirmation page as your record of the transaction. If you provided an email address, you will be sent an email confirmation. Our Fulfillment Department will process your order and within one business day.

Question:	How do I find out the status of my order?
Answer:	You will receive shipment confirmation within 48 hours of your order completion. Once you receive this confirmation, you will be able to go to www.UPS.com to track your shipment.

Question:	Can I cancel my order?
Answer:	If your order has not already been shipped, we can cancel your order. If you desire to do this, please contact our Customer Service Department at 877-823-7847 or 512-759-2275x1100. Once shipped, we are unable to cancel your order. If you need to make a return, please see our Returns Policy.

Question:	Why isn?t your web site working with my browser?
Answer:	Our web site has been tested on various browsers and equipment configurations. For best results, we recommend using a browser based on Microsoft Internet Explorer and a broadband internet connection.

Question:	Do you sell wholesale?
Answer:	Please contact us with the subject WHOLESALE QUERY for additional information.

Question:	Do you accept international orders?
Answer:	Triple Crown welcomes orders shipping to addresses in the United States, Canada, and territories of the United States. We do not ship online orders to international, APO, FPO, or post office boxes at this time.

Question:	What is a shopping cart?
Answer:	The shopping cart system enables you to browse our online store much like you would any other store. The shopping cart allows you to add and subtract items, and will also give you a subtotal of the cost of all the items in your cart. It allows for a secure transaction to take place, meaning your private information is encrypted during communication with our web server.

Question:	How do I add items to my shopping cart?
Answer:	From our various product pages, just click the "Add to Shopping Cart" button and the product will be added to your shopping cart. Each item is stored and can be modified or removed before you proceed to our final secure checkout.

Question:	I can't add items to my shopping cart.
Answer:	Do you have your browser set to refuse cookies? If so, that is the cause. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then our shopping cart feature will not work for you. To successfully order online through our site, set your browser to accept cookies and you will be ready to start shopping.

Question:	How do I review the items I've selected for purchase?
Answer:	From any one of the pages in our online store, simply click the shopping cart icon seen on each page to view the items in your shopping cart. You will be given the opportunity to modify or delete items before proceeding to our final secure checkout area.

Question:	How do I submit my payment and shipping information?
Answer:	If you are on our order review page, simply click the Checkout button and you will be taken to the appropriate page where you can enter your contact, payment, and shipipng information in secure mode.

How do I know that my transaction is secure and that my information won't be shared with third parties?

Our web site uses encryption to protect your ordering information and credit card number during and after the ordering process. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.

Be certain Triple Crown will not sell or distribute your email address or other personal information with a third part. Any and all information we do collect is for internal use only.

Question:	How much do you charge for shipping/handling?
Answer:	The shipping and handling charge is calculated according to your order. Shipping options are UPS Ground (default), UPS Three Day, UPS Second Day, and UPS Next Day. Upon reviewing your order, you can choose your shipping option. Select one and it will be automatically added to your order.

Question:	Is my order subject to state sales tax?
Answer:	Residents of states other than Texas will not be charged sales tax.

What is your return policy?

Any product in original condition in original packaging that was purchased through triplecrowndogs.com may be returned within thirty (30) days of purchase. Email us with your order number, the products you wish to return, and the reason for return. We will reply with return instructions for returning the items. Items must be received by Triple Crown before a refund or replacement is issued. Your refund or exchange will be processed promptly and you will receive a refund to your credit card for the amount of purchase. Original shipping cost is not refunded. If you would like to make an exchange for another item, you must pay the difference if it is a greater amount, or the difference will be refunded to you if it is a lesser amount.

Question:	How can I check the status of my order?
Answer:	Please contact us with your name and order number to receive order status and tracking information.

Question:	Is ordering online safe?
Answer:	Absolutely. Our ordering system uses state-of-the-art encryption technology (Secure Sockets Layer) to protect your credit card information.

Question:	Is your site secure?
Answer:	Yes. Our online shopping system uses a secure, encrypted connection to receive your payment and personal information.

PRIVACY

Will you share my personal information with other companies?

Protecting your privacy is important to us. We will never, ever sell or give your personal information to anyone. We don't like it when it happens to us; we won't do it you.

Protecting Information Online...
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders.

Boarding FAQ

Should I bring my own dog food?

We are proud to feed and recommend Purina Pro Plan in our kennel. Because Pro Plan is made with real chicken, real turkey, real lamb, and real beef, it offers dogs the highest nutritional quality to keep your dog happy and healthy. If your dog us on a special diet, you may bring your own food. We request you bring the food in a plastic container and only the amount your dog will consume during his stay at Triple Crown. There is an additional $1 per day fee for this service.

Question:	What vaccinations are required?
Answer:	We require proof of annual vaccination for Rabies and DHLPP. Bordetella (also known as canine cough) is recommended every six months and required once a year.

Question:	How early should I make my reservation?
Answer:	We are one of the largest boarding kennels in the US, however we book up months in advance of most major holidays. It is recommended you make your reservation for these dates as early as possible. Reservations for non-holiday times typically can be made just a few days in advance.

Question:	Will my dog get exercised everyday?
Answer:	All of our kennels are indoor with a doggy door that leads into your dog's personal outdoor area complete with deck and shade. Additional services such as playtimes, beach club, massages, and tasty treat puzzles are available for the ultimate in canine pampering. Our First Class, Platinum, and Luxury Boarding Services include exercise options.

What should I bring with my dog?

Besides your dog's vaccination records, you are not required to bring anything additional. We offer a full line of toys and treats in our Pro Shop. Please label items you bring for your dog with his/her name and place it into a plastic bag. We discourage outside bedding and blankets, however we do offer soft fleecy blankets free of charge. We are not responsible for any items lost or destroyed. We will do our best to see that all items are returned to you, although your dog may have different ideas.

What is Triple Crown's standard of care?

It is Triple Crown's highest priority to provide unparalleled care and attention for your dog. We want every experience you have with us to be exceptional and we strive to give you the best service anywhere. Our expert staff and state-of-the-art facility offer the best of everything your dog needs to be safe, comfortable, and happy. Your dog is a member of your family and will always be treated as one of ours. Triple Crown Dog Academy is a member of the American Boarding Kennel Association.

Training FAQ

Question:	Why should I train my dog?
Answer:	All dogs should receive some type of training. Training decreases the liklihood of your dog developing behavior problems and strengthens the bond between you and your dog.

Question:	What training method does Triple Crown use?
Answer:	Triple Crown uses a wide variety of techniques suited to each individual dog's needs and owners preferences. There are many breeds of dogs and many different temperaments. We treat each dog as an individual and recommend programs that best fits each dog and owner's needs.

Question:	How long will it take to train my dog?
Answer:	This varies depending on what problems or goals you have with your dog. With some types of training you can see results in a couple of days, while others may take several months. Contact Triple Crown for your particular situation.

Question:	When should I begin training my dog?
Answer:	Training should start the day you get your new puppy or dog. Remember, training is just a way for us to better communicate with our dogs. Start early and reap the rewards!

Question:	Is my dog too old to be trained?
Answer:	It is never too late to train your dog. Sometimes it may take a little longer, but the results can be the same no matter what age you start.

Question:	How do I solve my dog's behavior problems?
Answer:	Some behavior problems can be tricky, especially if you are unsure how to get started. It is best to consult with a professional for advice. Triple Crown offers further information under our Training Solutions section.

Event Center FAQ

Question:	What type of dog shows do you have at Triple Crown?
Answer:	Triple Crown is proud to host numerous local, regional, and national dog events. Events range from obedience to conformation, agility, flyball, hunt tests, lure course, schutzhund, ring sport, and more!

Question:	Is there a fee to watch?
Answer:	Most events are free to the general public. Typically conferences and seminars are closed to the public if they have not registered ahead of time.

Question:	Can I bring my own dog to watch the events with me?
Answer:	Unless you are a competitor we recommend you do not bring your dog to watch the events. Some organizations, such as the AKC, have ruls that only competing dogs are allowed in the show area.

Question:	How do I compete in these events?
Answer:	Contact one of the Triple Crown trainers- they will be more than happy to get you started on the right path. Be careful though- dog sports can be addictive!

Question:	When do you hold events?
Answer:	Our online events calendar lists upcoming events and club contacts for more information on each event.

Question:	Where can I stay if I attend an event?
Answer:	We have a listing of hotels in the Events section of our website. We also have RV parking with electrical hook-ups and a full bathhouse on premisis.

Triple Crown Dog Academy 200 County Road 197 Hutto, TX 78634 512-759-2275 Email Us Virtual Tour

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